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General
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Am I paying for services that I don't use (extra domains, data base support, etc.)?
We offer you inclusive packages, if there's an extra service, it's stated in the hosting information page and its price.
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Are you the reseller for some company, or you have your own servers?
No, we're not resellers for any company.
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Can domains point to the same location?
Yes, you have unlimited domain pointing for free with your hosting package.
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Can I change my account passwords and emails myself or must I go through you every time?
You can change account passwords and emails through your Cpanel without going through us everytime.
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Can parts of my web site be password protected?
Yes, this can be easily done from your control panel.
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Can we easily change a reseller plan to increase the global disk space ?
Yes, you can do so by changing Quotas in packages within your WHM.
If you need to change Overall Reseller plan to a larger plan, then you'll need to contact our Sales department.
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Can you provide a 1 or 2 month trial period?
All our plans come with a 60 days money back guarentee.
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Can you submit our web site to search engines?
Yes, we have 2 Submit programs.
* Free plan: We will submit your site to 30 search engines
* Premium plan: Submitting your site to more than 400 serch engines,optomize your meta tags, generate reports on your ranking,this costs $85/year
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Do you offer any special pricing for non-profit organizations?
Yes. Please contact us at sales@cybershouts.net for a non-profit discount rate.
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Do you offer discounts for accounts paid annually?
Yes, you get 2 months for free
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Do you offer SSH, shared SSL, telnet access?
We offer SSH upon request.
Shared SSL is provided by the WHM software.
We don't offer Telnet access.
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do you provide backup?
Yes, we provide backups through the Cpanel interface as well as weekly automated backups. The automated backups are also transferred to remote backup servers as a 2nd backup line.
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Do you provide NT/Win2000 or Unix hosting?
We only host UNIX because we truly believe that it's much more reliable than NT.
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Does your service claim to "own" the content that I create?
Certainly not. The content you create, or that we create for you, belongs solely to you for use on any hosting network of your choice. We simply house your content and make it available on the Internet.
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How can I access your technical support?
You can reach Technical Support by either emailing them at support@cybershouts.net or visiting our support site www.cybershoutshelp.com
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How do I switch web hosts to CyberShouts?
We recommend the following procedure of switching web hosts to eliminate any possible downtime:
1.Signup with CyberShouts
2.Upload your website and ensure that it is functioning properly on our network.
3.Transfer your domain name to our network (see below), if you have one.
4.Cancel your former hosting account.
Our customer service team will gladly help you with this process, which typically takes 1-4 days.
If your domain name already exists and needs to be transferred to our network, which is the case with most of our clients, you will receive simple instructions on how to transfer your domain to our network upon account activation (one business day from registration). This typically simply involves the modification of two pieces of information with your domain registrar, which tell it which hosting network to point your domain name to. Our customer service team will aid you in the transfer of your domain and ensure that you are up and running on our network in the shortest amount of time possible.
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How do I transfer an existing domain to CyberShouts?
If your domain name already exists and needs to be transferred to our network, which is the case with most of our clients, you will receive simple instructions on how to transfer your domain to our network upon account activation (one business day from registration). This typically simply involves the modification of two pieces of information with your domain registrar, which tell it what hosting network to point your domain name to. Our customer service team will aid you in the transfer of your domain and ensure that you are up and running on our network in the shortest amount of time possible.
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how easy it would be to upgrade?
It's very easy, all you need to do is contact our Sales team and tell them which package you'd like to upgrade to.
The upgrade doesn't affect your site at all, and you won't experience a moment of downtime during the process.
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How long does it take to for my domain to be setup?
Your hosting account will be completely up and running within one business day at the longest, and typically within a matter of hours. Beyond that, there is the time required for you to upload your site (which can be done in a matter of minutes) and for your domain name (yourname.com), if you already have one, to be transferred to our network, which typically takes 1-3 days
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How long has your company been in business?
We've been in business since May 2001.
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I notice that some sites work without "http://www." having to be typed into the browser before the domain name. Do your sites function this way?
Our sites function with and without the www prefix.
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If I reach my bandwidth or clients do, is my account dropped or frozen?
If you're a shared hosting client, your site will be automatically suspended.
If you're a reseller, and one of your clients crosses his bandwidth limit, then that client will be automatically suspended.
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Is there a charge for using the shared SSL Certificate? And does it require a dedicated IP?
If you'll be using our Shared WHM SSL then there's no charge for that.
If you want a digital certificate then you'll need to purchase one from specialized websites like thawte or VeriSign. We install certificates for free.
Yes, SSL needs a dedicated IP to function properly.
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Through SSH can I modify the httpd.conf files?
No, modyfing any system related file is only possible through root access.
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What are the specs on your servers and network?
Servers:Dual Xeon 2.4Ghz and Dual Opteron 240 servers. 250GB and 200GB HDDs, 2GB of Dual Channeling DDR ECC Registered RAM.
Network and Data Center 1: Developed within the Net Access Data Center, CyberShouts utilizes all the services and protection offered within the facility. FM-200 Fire Suppression, Multiple UPS Systems, Backup Diesel Generators, 24-7-365 Network Operations staff.
Connectivity: CyberShouts will offer fast, reliable connectivity to the internet via multiple OC-12 connections to over 75 diverse providers. Making sure your data can be reached, viewed, updated, and accessible with incredible connectivity and network strength.
Network and Data Center 2: The network architecture is a complete Cisco product and is a Cisco Certified Network. We utilize Cisco 7500 and 7200 routers as border routers, Cisco 6500 series switches in our distribution layer, Cisco 6500 and 5500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. Our network is fully meshed and redundant with 6 backbone providers. Our current network consists of ATT (OC3), UUNet (OC3), InterNap (2x100Mbps), Qwest (1Gbps), and Cogent Communications (5x100Mbps).
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What types of databases do you support?
We support MySQL and Postgres databases.
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What's the cost of extra disk space?
Our upgrade prices are available on our plan pages.
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Where are your servers located?
We have servers at 4 DataCenter: ThePlanet, GNAX, EV1 and NAC
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Which free scripts do you provide?
Interchange Cart
Agora Cart
Bulletin Board
Java Chat
HTML Chat
phpMyChat
CGI Wrapper (for non-suexec installs)
Random HTML Generator
Advanced Guestbook
Counter Generator
Java Clock Generator
Java Countdown Generator
Secure FormMail clone
cgiemail
Entropy Search
Entropy Banner
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Will you put banner ads or pop up advertising on my site?
No. As a business-oriented hosting service, no references to CyberShouts of any kind are made on your website unless, of course, you choose to promote our services yourself.
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