FAQs - CyberShouts.net

Do you offer autoinstallation script like PHPbb, image galery, Postnuke, PHPnuke, etc?
Yes, some scripts are offered by Cpanel which are auto-installed by a click of a button. We also provide our clients with Fantastico which offers even more scripts.
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Can I access my Control Panel securely?
Yes, you can access your Cpanel or WHM panel via https (SSL)
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Do you Offer Plesk or ensim?
No, we only offer Cpanel.
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What Control Panel do you offer ?
We offer cPanel which is designed for the end users of your system and allows them to control everything from adding / removing email accounts to administering MySQL databases.
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What functions can I perform from my Control panel?
Backup Backup Restore Mail Manage Email Accounts (Add, Remove, Change Password) WebMail for all Accounts Auto Responders Custom Mail Filtering Forwaders Mailing Lists (mailman) Ability to Modify an MX Entry Spam Filtering Stats Webalizer Web Stats Webalizer Ftp Stats Analog Stats AWStats View Latest Visitors View Bandwidth Usage View Error Log Download a raw log file FTP Manage FTP Accounts (Add, Remove, Change Password) Anonymous FTP Controls Ability to change FTP login message Ability to kill FTP sessions Site Tools Web Protect (htaccess editor) Ability to Change Site and FrontPage password Custom Error Pages Redirects Ability to Edit Mime Types Ability to Edit Apache Handlers Install FrontPage Extensions Uninstall FrontPage Extensions Search Engine Submit Tool File Manager Subdomains Ability to Add/Remove Subdomains Subdomain Redirects Stats for Subdomains Advanced Tools SSH access Manage GPG Keys Cron Jobs Pre-Installed CGI Scripts Interchange Cart Agora Cart Bulletin Board Java Chat HTML Chat phpMyChat CGI Wrapper (for non-suexec installs) Random HTML Generator Advanced Guestbook Counter Generator Java Clock Generator Java Countdown Generator Secure FormMail clone cgiemail Entropy Search Entropy Banner Network Tools DNS Lookup Traceroute Database Management Manage MySQL Databases (Add, Remove, Change Password, Add Access Hosts) phpMyAdmin Access
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What is Fantastico?
Fantastico is an amazing CPanel/PHP based Web application. It integrates with CPanel and gives you the ability to automatically install Open Source Applications
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What scripts does Fantastico Offer?
Blogs: b2 b2evolution Nucleus pMachine Free WordPress Portals/CMS: Drupal Geeklog Mambo Open Source PHP-Nuke phpWCMS phpWebSite Post-Nuke Siteframe Xoops Customer Support: Crafty Syntax Live Help Help Center Live osTicket PHP Support Tickets Support Logic Helpdesk Support Services Manager Discussion Boards: Invision Board phpBB2 YaBBSE E-Commerce: CubeCart OS Commerce FAQ: FAQMasterFlex Image Galleries: 4images Gallery Coppermine Photo Gallery Gallery Mailing List: PHPlist Polls and Surveys: Advanced Poll phpESP PHPSurveyor Project Management: PHProjekt dotProject Wiki: PhpWiki TikiWiki Other Scripts: Moodle Noah’s Classifieds Open-Realty phpAdsNew PHPauction phpCOIN phpFormGenerator phpLinks WebCalendar
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What's Cpanel?
The Cpanel interface is a client side interface, which allows your customers to easily control a web hosting account. With the touch of a button, they can add e-mail accounts, access their files, backup their files, setup a shopping cart, and more. Please visit Cpanel homepage to learn more about it at www.cpanel.net
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What's WHM?
WHM allows you to but is not limited to administering individual accounts, reseller accounts & performing basic system & control panel maintenance via a secure interface.
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Domains

Should I register a domain name before signing up with CyberShouts?
If you will be registering a domain for use on the CyberShouts network, we strongly recommend signing up with our service before registering your domain. Immediately upon account activation (one business day from registration) you will be sent simple instructions on how to register your domain in a way that it is automatically pointed to our network, eliminating the need for a domain transfer. Our dedicated customer service team will also aid you in the registration of your domain with the registrar of your choice free of charge
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DNS Registration Records
There is a bit more involved in matching a domain name to an IP address than just having this information in a DNS table on a name server. Since there may be times when you want to add a domain name to your account, or change the way your existing domain name is handled, it is important to have some understanding of how DNS works. There are organizations responsible for distributing domain names for those who wish to use them. Many countries have their own organization, often called an NIC agency. For most U.S. domain names, including those ending in .com, .net, .org, and .edu , this organization is called InterNIC. InterNIC is currently owned by a company called Network Solutions and is headquartered in Herndon, Virginia. In order to use a specific domain name with your account, you must register the domain name with the NIC agency responsible for that domain. The registration process differs slightly depending on the NIC agency. A domain name registration shows the contact, technical and billing information for the domain, and defines a specific name server or group of name servers that will contain the information about where that domain name should point. The name servers that appear in a domain’s registration record are called authoritative, because they contain the most current and correct name server information about the domain. For example, the domain registration for the domain Wapers.com appears as follows: _____________________________________________________________ Registrant: Wapers, Inc (WAPERS-DOM) 278-34,Samsundong-1ga,Sungbuk-gu Seoul, SL 136-041 KR Domain Name: WAPERS.COM Administrative Contact, Technical Contact: Lee, Sander (SL1984) sander@ELIM.NET Sander & Associates 280-15,14/8,2F,Samsundong1ga,Seong bukgu, Seoul KR 8227637119 (FAX) 8224848577 Record expires on 08-Jun-2003. Record created on 08-Jun-1999. Database last updated on 19-May-2002 19:42:18 EDT. Domain servers in listed order: NIS.DACOM.CO.KR 164.124.101.31 NS2.DACOM.CO.KR 203.248.240.31 _____________________________________________________________ You can see from this record that the Registrant, or the organization that owns the domain, is Virtual Servers, LLC. The Administrative Contact, who is in charge of how this domain name is managed, is listed as “DNS Administrator.” A domain registration record also shows the name servers that are authoritative for the IP addresses to which the domain should point. The two name servers in this record are: NIS.DACOM.CO.KR NS2.DACOM.CO.KR Registration information such as this is kept by the NIC agencies responsible for different types of domain names all over the world. It is important to note that domain registration records do not contain the IP addresses where a domain name should point, but merely the name and IP address of the name server that contain this information. You can view the domain registration record for any existing domain name by trying out our Domain search facility.
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DNS Zone Files
Once a NIC agency has a domain name registered and has information about which name servers are authoritative for a domain, the authoritative name servers need to have the information about the IP addresses that correspond to the domain loaded into its DNS tables. This information is called a DNS Record or zone file. Although you will never be required to edit a DNS record directly, you may be interested in seeing what one looks like. The following is a sample DNS record, showing the two IP addresses associated with your account (Web server and mail server), as well as the IP address for your site statistics and Control Panel. _____________________________________________________________ IN NS ns1.nameserve.net. IN NS ns2.nameserve.net. IN NS ns3.nameserve.net. IN MX 10 mail.mydomain.com. IN A 216.122.37.XX localhost IN A 127.0.0.1 smtp IN CNAME mail pop IN CNAME mail www IN A 216.122.37.XX ftp IN CNAME www mail IN A 216.122.34.XXX stats IN A 216.122.37.2 plesk IN A 209.203.247.XXX _____________________________________________________________ The first three lines show that three name servers are responsible for being authoritative. Please note that the information you enter into the name tables of the authoritative name server is not necessarily immediately available to your provider’s name servers. Because your local provider controls how often they update the name tables on their name servers, these changes may not show for several hours, or even several days. Even if a domain name is properly registered with your NIC agency, it may take Internet provider some time to receive that new information and to store it in their DNS tables. The fourth line is called the MX record, and tells all mail coming to mydomain.com to point to your mail server. The remaining lines contain A records and cnames (short for canonical names). You can think of these as prefixes that can be used with your domain name, such as www.yourdomain.com, ftp.yourdomain.com or mail.yourdomain.com.
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Do you accept international domain names (.st, .ws, .bz) on your servers?
Yes, we can host any type of domain whatever its suffix is.
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Do you host all types of domains?
Yes, it doesn't matter what's your domain extension. We can host all domains.
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Do you host multiple domains on single account?
Yes, this is called AddOn Domains and you can host as many domains as you want on a single shared account accessed by subdomains.
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Do you provide wildcarded DNS??
Yes, this is done by tweaking your DNS record and ServerAlias in the httpd.conf file.
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Domain name systems and Name Servers
Domain Name System and Name Servers While it is possible for Internet clients to access a server by using its IP address, it becomes a burden remembering a string of numbers for each of your favorite sites. This invites the usefulness of the Domain Name System (DNS), which broadcasts more “friendly” names that correspond to IP addresses on the Internet. With DNS, anyone can type in a domain name (e.g. mydomain.com) which then gets resolved (translated) to a numerical address (e.g. 207.159.130.233). As an example, you can see that in most web browsers you are able to watch as a domain name is being resolved. This occurs at the bottom of the browser window. When you type in a web address the status bar of your browser may say: Connecting to site 207.159.153.130... Web site found, waiting for reply... This indicates that your machine was able to match the IP address to the domain name you entered. In order to do this, your computer needs to have some sort of reference in which to look up domain names and match them to their corresponding IP addresses, much like how you would use a telephone book to correspond a friend’s name to their number. DNS, commonly referred to as your Name Server, is the computer’s phone book for the Internet. When you initially set up your computer to connect to the Internet you were required to give it at least one name server so it would know where to look up the IP addresses of the domain names you access. Most people use two name servers: primary and secondary. This provides a redundant system so that in case one fails there is a backup. In the above example, you could have simply typed in the IP address of the server and the connection would have been made without needing to consult a name server. However, most people on the Internet, without knowing it, rely heavily upon DNS, so that they don’t have to worry about keeping track of all those IP addresses. A name server’s only function is to maintain a table of domain names and matching IP addresses, called a DNS Table. Each domain name on the Internet has specific DNS servers that are responsible for keeping their information in their table and that DNS server is then responsible for broadcasting that information across the Internet. Most likely, you chose a domain name for your account when you first signed up. Even if you didn’t choose one, often we can assign you a temporary IP. In either case, your domain already has an entry in the DNS tables of our name servers. This entry is an important part of what makes it possible for people to access your site on the Internet.
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Registering a New Domain
This section describes the process of registering domain names through CyberShouts To register a new domain name, you must first check the availability of that domain name. You can do so by using our "search for domain option on any page on our website, even this one, take a look at the menu on your left After you find the domain name you want, you may go to the order page and follow the instructions there Finally, before you can use a domain name with your Web server, you must request that our DNS staff add a record for the domain name on our name servers. You can do this using the Online Support Agent. You will need to include the name of the domain to add, as well as the name of the main domain for your account. Domain Name registration costs $12.99
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The site must absolutely be registered in my name. Do you have any problem with this?
Of course we don't have any problem with that. The Domain is registered with your information, there's no information about us whatsoever. You can also choose wether to host your domain on our servers or elsewhere.
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Transferring a Domain Name
Owning a domain name and purchasing a a hosting package does not ensure your Web site will resolve properly on the Internet—CyberShouts must be made authoritative to your domain name. When configured properly, your domain name will successfully resolve to your physical Web site. If you are transferring your domain name from a previous provider and would like it pointed to your CyberShouts account, please contact us at support@cybershouts.net
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Uses of a Domain Name
A domain name and its various uses can be a confusing subject for anyone starting their own business on the Internet. This section will clarify the types and uses for a domain name including cnames, pointer domains, and virtual hosts. There are two types of domain names that are commonly used on the Internet: Domain Name: A domain name is an easy to remember URL which directs to your physical address (IP address) on the Internet. It is a 'friendly name' for your site, like www.yourname.com. Canonical Domain Name: A canonical domain, also referenced as cname, includes a prefix name before the actual domain. It is the process of adding a name in front of the domain. A Canonical Domain can also add an element of 'size' to your site, as more than one URL is used. This is illustrated below: http://sales.yourdomain.com http://support.yourdomain.com http://products.yourdomain.com Note: Our servers are configured so that your domain acts as a wildcard to any name placed before it. As such, all canonical domains placed before your domain will resolve to your primary Web site, until you specify otherwise with Technical Support. Each of the above names can be used in the following ways: Primary Account Domain: You can use your domain to represent your primary Web account, or administrative account, with us. Pointer Domain: A pointer domain, also referenced as an additional domain name, is a domain that simply points to or directs to another domain or Web site. It does not have its own unique Web content, hence the name pointer. Virtual Host: A virtual host, also referenced as an additional domain for virtual hosting, is a domain name which has its own unique content. It will direct to a subdirectory on your account. A Virtual Host can be thought of as a sub-lot of land. Pricing and configuration vary for each of the above uses.
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What is your policy and procedures on domain registrations and transfers ?how long do they typically take?
For Registration: You simply place an order for the domain you want, and in 24 hours the domain will be registered and propagated to the designated server. For Transfer: You'll also need to place an order for the transfer, the transfer itself is for free, but any transfer is followed by a 1 year registration, with the normal registration price. You'll be sent a confirmation email from your old registrar confirming the transfer, once you confirm this, your domain is usually transferred within 24 hours.
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Are the e-mail accounts whatever@mydomain.com or whatever@cybershouts.net?
The e-mail accounts are @mydomain.com
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Can I have a "catch all" email account?
Yes, and this can be activated from the site control panel
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Can you omit the mailserver name or use an anonymous domainname in the email header?
Our mailserver names are all anonymous so you needn't worry about that
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Do you have a web based e-mail program?
Yes. All of our Cpanel hosting plans include a very powerful web-based e-mail program with an address book, folders, etc., which allows you to manage the mail contained in any of your e-mail accounts from anywhere in the world. CyberShouts Webmail is free to anyone with an e-mail account on the CyberShouts Hosting network (including clients, their staff, clients of resellers, etc.).
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Do you permit bulk e-mailing?
If it's not SPAM, then yes we permit bulk e-mailing.
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Do you provider SSL-POP3 or SSL-SMTP services on any of your packages?
No, we just provide regular SMTP and POP3 Services.
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Do you support mailing lists?
Yes, and you can manage them from your control panel.
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Do you support SMTP out-going email service in your hosting accounts?
Yes we do.
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Is there a limit on the storage size of email accounts?
The client specifies the storage area himself as long as it's in the client's hosting package quota.
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What are your policies and procedures regarding SPAM and junk mail?
Any account caught sending spam will be instantly suspended and then terminated if the client refuses to stop spamming.
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Which webmail software are you running?
NeoMail, Horde and Squirrel Mail.
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General

Am I paying for services that I don't use (extra domains, data base support, etc.)?
We offer you inclusive packages, if there's an extra service, it's stated in the hosting information page and its price.
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Are you the reseller for some company, or you have your own servers?
No, we're not resellers for any company.
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Can domains point to the same location?
Yes, you have unlimited domain pointing for free with your hosting package.
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Can I change my account passwords and emails myself or must I go through you every time?
You can change account passwords and emails through your Cpanel without going through us everytime.
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Can parts of my web site be password protected?
Yes, this can be easily done from your control panel.
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Can we easily change a reseller plan to increase the global disk space ?
Yes, you can do so by changing Quotas in packages within your WHM. If you need to change Overall Reseller plan to a larger plan, then you'll need to contact our Sales department.
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Can you provide a 1 or 2 month trial period?
All our plans come with a 60 days money back guarentee.
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Can you submit our web site to search engines?
Yes, we have 2 Submit programs. * Free plan: We will submit your site to 30 search engines * Premium plan: Submitting your site to more than 400 serch engines,optomize your meta tags, generate reports on your ranking,this costs $85/year
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Do you offer any special pricing for non-profit organizations?
Yes. Please contact us at sales@cybershouts.net for a non-profit discount rate.
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Do you offer discounts for accounts paid annually?
Yes, you get 2 months for free
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Do you offer SSH, shared SSL, telnet access?
We offer SSH upon request. Shared SSL is provided by the WHM software. We don't offer Telnet access.
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do you provide backup?
Yes, we provide backups through the Cpanel interface as well as weekly automated backups. The automated backups are also transferred to remote backup servers as a 2nd backup line.
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Do you provide NT/Win2000 or Unix hosting?
We only host UNIX because we truly believe that it's much more reliable than NT.
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Does your service claim to "own" the content that I create?
Certainly not. The content you create, or that we create for you, belongs solely to you for use on any hosting network of your choice. We simply house your content and make it available on the Internet.
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How can I access your technical support?
You can reach Technical Support by either emailing them at support@cybershouts.net or visiting our support site www.cybershoutshelp.com
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How do I switch web hosts to CyberShouts?
We recommend the following procedure of switching web hosts to eliminate any possible downtime: 1.Signup with CyberShouts 2.Upload your website and ensure that it is functioning properly on our network. 3.Transfer your domain name to our network (see below), if you have one. 4.Cancel your former hosting account. Our customer service team will gladly help you with this process, which typically takes 1-4 days. If your domain name already exists and needs to be transferred to our network, which is the case with most of our clients, you will receive simple instructions on how to transfer your domain to our network upon account activation (one business day from registration). This typically simply involves the modification of two pieces of information with your domain registrar, which tell it which hosting network to point your domain name to. Our customer service team will aid you in the transfer of your domain and ensure that you are up and running on our network in the shortest amount of time possible.
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How do I transfer an existing domain to CyberShouts?
If your domain name already exists and needs to be transferred to our network, which is the case with most of our clients, you will receive simple instructions on how to transfer your domain to our network upon account activation (one business day from registration). This typically simply involves the modification of two pieces of information with your domain registrar, which tell it what hosting network to point your domain name to. Our customer service team will aid you in the transfer of your domain and ensure that you are up and running on our network in the shortest amount of time possible.
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how easy it would be to upgrade?
It's very easy, all you need to do is contact our Sales team and tell them which package you'd like to upgrade to. The upgrade doesn't affect your site at all, and you won't experience a moment of downtime during the process.
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How long does it take to for my domain to be setup?
Your hosting account will be completely up and running within one business day at the longest, and typically within a matter of hours. Beyond that, there is the time required for you to upload your site (which can be done in a matter of minutes) and for your domain name (yourname.com), if you already have one, to be transferred to our network, which typically takes 1-3 days
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How long has your company been in business?
We've been in business since May 2001.
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I notice that some sites work without "http://www." having to be typed into the browser before the domain name. Do your sites function this way?
Our sites function with and without the www prefix.
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If I reach my bandwidth or clients do, is my account dropped or frozen?
If you're a shared hosting client, your site will be automatically suspended. If you're a reseller, and one of your clients crosses his bandwidth limit, then that client will be automatically suspended.
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Is there a charge for using the shared SSL Certificate? And does it require a dedicated IP?
If you'll be using our Shared WHM SSL then there's no charge for that. If you want a digital certificate then you'll need to purchase one from specialized websites like thawte or VeriSign. We install certificates for free. Yes, SSL needs a dedicated IP to function properly.
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Through SSH can I modify the httpd.conf files?
No, modyfing any system related file is only possible through root access.
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What are the specs on your servers and network?
Servers:Dual Xeon 2.4Ghz and Dual Opteron 240 servers. 250GB and 200GB HDDs, 2GB of Dual Channeling DDR ECC Registered RAM. Network and Data Center 1: Developed within the Net Access Data Center, CyberShouts utilizes all the services and protection offered within the facility. FM-200 Fire Suppression, Multiple UPS Systems, Backup Diesel Generators, 24-7-365 Network Operations staff. Connectivity: CyberShouts will offer fast, reliable connectivity to the internet via multiple OC-12 connections to over 75 diverse providers. Making sure your data can be reached, viewed, updated, and accessible with incredible connectivity and network strength. Network and Data Center 2: The network architecture is a complete Cisco product and is a Cisco Certified Network. We utilize Cisco 7500 and 7200 routers as border routers, Cisco 6500 series switches in our distribution layer, Cisco 6500 and 5500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. Our network is fully meshed and redundant with 6 backbone providers. Our current network consists of ATT (OC3), UUNet (OC3), InterNap (2x100Mbps), Qwest (1Gbps), and Cogent Communications (5x100Mbps).
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What types of databases do you support?
We support MySQL and Postgres databases.
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What's the cost of extra disk space?
Our upgrade prices are available on our plan pages.
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Where are your servers located?
We have servers at 4 DataCenter: ThePlanet, GNAX, EV1 and NAC
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Which free scripts do you provide?
Interchange Cart Agora Cart Bulletin Board Java Chat HTML Chat phpMyChat CGI Wrapper (for non-suexec installs) Random HTML Generator Advanced Guestbook Counter Generator Java Clock Generator Java Countdown Generator Secure FormMail clone cgiemail Entropy Search Entropy Banner
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Will you put banner ads or pop up advertising on my site?
No. As a business-oriented hosting service, no references to CyberShouts of any kind are made on your website unless, of course, you choose to promote our services yourself.
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Getting Started

Accessing your site on the web
Your account has been assigned a unique IP address that identifies it from the other computers on the Internet. It is comprised of a series of four, numerical fields separated by dots (e.g. 207.159.xxx.xx). You will be given this IP address as soon as your order has been processed. With this address you will be able to access your web server at any time through your favorite browser by simply typing it into the address bar. Note: This IP address may change from time to time to support our network infrastructure and growth. Because you want your Web server to be easily accessible on the Internet, you purchase and register a domain name (e.g. yourdomain.com) to point to your computer’s IP address. This is explained in the Registering a Domain Name section of this guide. Once done properly, you can access your site using the domain name instead of IP address as illustrated below: http://216.122.55.xxx http://www.yourdomain.com Your account, along with files on your account, is accessible through a Uniform Resource Locator (URL). Because your visitors will access your site on the Internet, the URL is preceded with the HTTP protocol: http://www.yourdomain.com. All files placed in the /htdocs directory on your account will become available to the public, most commonly index.html, default.html, etc. If you create folders beneath this directory and files in those directories, then visitors to your site will access those files using a path that starts with /htdocs. For example an index.html placed in a sales directory beneath /htdocs will be accessed using the following URL: http://www.yourdomain.com/sales/index.html You do not need to include the file name in the URL as long as you provide it with one of the following names: default.htm default.html default.asp index.htm index.html index.asp
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Advanced Email Features
This includes the following: Catch-All Addresses: To forward all email to non existing accounts on your server to a specific email. For example, if your site is www.someone.com and you have one email setup on it which is for instance webmaster@someone.com, if someone sends an email to admin@someone.com it will be normally returned to sender because the address doesn't exists, but this isn't the case here, catch all addresses enables you to receive all email to your site even if the address is wrong providing that @someone.com is correct. Auto-Responders: When someone emails you the Auto-responder will reply to the sender with a pre-defined mesaage you will setup in your control panel. Mailing Lists: To create lists of emails for you to send to from a specific email, this is a useful feature for newsletters.
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Email Account defined
Email accounts, also called POP accounts are physical accounts that resides on your mail server. You can receive, store, and send email messages using this account. Email accounts have a pre-defined amount of storage space, a username, and a password associated with it. you can setup your own unique email addresses in for your domain. For instance, if your domain is abc.com, you can setup email addresses like these: dave@abc.com sue@abc.com sales@abc.com support@abc.com
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Introduction to Email
Unix-based mail services provide the highest level of system stability and performance. Your account email service operates much like a post office. It can send, forward, deliver, and receive electronic mail messages. It sends outgoing mail immediately, via the Internet, to any recipient you wish. As long as the message is sent to a valid email address, your mail server will determine the correct route to get it there. A majority of your email configuration and administration can be performed using the Control Panel.
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Introduction to the Internet
Introduction to the Internet In its simplest terms, the Internet is a network of networks built upon a common set of protocols that allow computers across the planet to communicate. The World Wide Web (WWW or Web) is a "hyperlinked" communications service that piggy-backs on top of the Internet's communications technology (TCP/IP). It is composed of countless hyperlinked graphical Web pages that host a wide range of text, image, audio, and video media. "Hyperlinks" are a way of actively linking documents (and other files) to other documents on other computers across the Internet, such as this link which brings you to the Post Office Analogy below. "Hypertext" documents (Web pages) on the WWW are files that contain active hyperlinks to other documents or files, which, in turn, may contain links to even more documents, etc. Clicking on a link (usually blue and underlined text or an image) takes you to another document. Specifically, it creates a request to be sent to the computer hosting the other documents or Web pages. The "Hypertext Transfer Protocol" (http) is the communications protocol that makes this possible. HTTP runs on top of the Internet's TCP/IP protocol and defines how different types of hyperlinked data (text and multimedia) are transmitted and accessed. Graphical "hyperlinked" Web pages are created and displayed mostly through the use of the Hypertext Markup Language (HTML). HTML is a simple way of using text characters in certain combinations ("tags") with symbols to describe how a Web page should be displayed in a Web browser. Your Internet browser (most commonly Microsoft Internet Explorer or Netscape Navigator) uses these HTML tags to display the web page on your screen. The behind-the-scenes integration gives the Internet an 'endless' appearance. Here is a Post Office Analogy to the Internet. -------------------------------------------------------------------------------- Post Office Analogy If you were to think of the Internet as a Post Office, it would look like this: The letter carriers (trucks and airplanes) would equate to the Internet communications equipment (computers) and wiring. The envelope would equate to TCP/IP, the protocol used for information travel. The letter would equate to HTTP, the protocol used to define the format. For the most part, you will never need to know the above intricacies. Modern domain purchasing, Web site creation tools, and site control panels take the hassle out of Web site administration on the Internet.
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Reading Email Messages
This takes into account that you have properly setup email accounts on your mail server as outlined in the Creating Email Accounts section. Your account includes a mail server equipped to send, forward, deliver, and receive electronic mail messages. Email messages are stored on your mail server until you pick them up. You can either read and send messages directly from the server using your Webmail or you can use the traditional Email Client to download and read messages on your personal computer.
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What are email aliases
Email Aliases are a type of email 'pointer' or 'forwarder' that sends the message to another address. One email alias can point to multiple email addresses, and multiple aliases can point to a single address. One practical use of email aliasing is to create an alternate, easy-to-remember address for a long or awkward email account. This is similar to the practice of using words or phrases in place of telephone numbers. For example, you may have trouble remembering a phone number such as 1-800-932-8437 but have little difficulty remembering 1-800-WEATHER. Likewise, if you have an awkward address such as “11243.332@somedomain.com,” you may wish to provide an alias such as “bob@yourdomain.com” that will point to the same destination. You can also use email aliasing to distribute email messages to a particular group of people. For example, if you have a group of friends or business associates to whom you regularly send group mail, you could create an alias called “everyone@yourdomain.com” that forwards mail to everyone in that group. Lastly, aliases are used to give your organization a larger, corporate appearance. Instead of telling people to direct their questions regarding sales, support, employment, and general information all to the same address, you can create aliases at “sales@yourdomain.com,” “support@yourdomain.com,” “jobs@yourdomain.com,” and “info@yourdomain.com,” all of which can be redirected to a single address.
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What is FTP?
Uploading Content using FTP FTP (File Transfer Protocol) is a standardized method of transferring files between computers, regardless of the platform or operating system the computers are running. FTP is a protocol or method of transferring files. There are many FTP client programs that make FTP very easy to use. The FTP client is a program that runs on your local computer and interacts with your Web server’s FTP service. Most FTP programs have a graphical interface that make it easy to transfer and manipulate files. If you don’t have an FTP client, you can download one from the Internet for free. The following list of FTP clients is just a sample of those available for download from the Internet (either evaluation copy or full release): Microsoft Internet Explorer CuteFTP SmartFTP WS_FTP FTP Voyager Crystal FTP 2000 For instructions on installing and configuring these clients, please refer to the documentation that accompanies the product. There are two types of FTP access available to a Web site. Administrative FTP Anonymous FTP Note: Anonymous FTP is not a recommended procedure Because you can upload, download, overwrite, and delete files using FTP; it is good practice to backup your site before making any significant changes!
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World Wide Web
The World Wide Web is by far the most well known and widely talked about feature of the Internet. When most people refer to “surfing the web” or “going online” they are really talking about utilizing the Hyper-Text Transfer Protocol (HTTP) to access web content via their web browsers. What most people don’t know is that the Internet is built around a naming scheme that uses unique, numerical IP addresses, similar to telephone numbers, to identify places (or nodes) on the network. This is done through Domain Name System (DNS). When you type in a Web address, like cybershouts.net, your Web browser resolves the alphabetical address through HTTP down to the numerical, physical location on the Internet, thus providing the World Wide Web (WWW).
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Payments

Is it possible to switch credit cards while hosting with CyberShouts?
Yes. You can change your payment method at any time through a simple secure online form.
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Is it possible to switch from a less expensive package to a more expensive package without surcharge?
Yes. You can change your package at any time without penalties by contacting customer support.
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Can I ask for a refund?
Yes, you can ask for a refund at anytime.
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What is the cost for cancellation if we want to switch providers?
There is no minimum contract with our service; in other words, you can cancel at any time with no penalties of any kind.
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Reseller

Do you provide private nameservers (as ns1.mycompany.com) ?
Yes, we provide this service. We supply you with 2 dedicated IP for your nameservers which you use at your Registrar site to setup the nameservers.
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Can I host unlimited domains?
You can host as many domains as you want as long as it's under your resources limits (Bandwidth and Space).
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Do I need to be a webhosting company in order to be qualified for purchasing your reseller service?
No, you don't need to be a hosting company. We won't even ask you why you want a reseller package.
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Do reseller package come with CPanel+Fantastico?
Yes, all your clients will have the ability to use both Cpanel and Fantastico
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Does each domain get a UNIX user (/home/username/web) or are they placed in
Each domain gets a unix user path (home/username/web/)
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How many separate domains can I have?
You can have as many accounts as your purchased resources can handle.
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If a customer comes to me to transfer their domain to my service (through you). Are there any fees associated with this for me?
No, there are no fees.
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Will each of my accounts function independent of the main site ?
Yes, each account you create is a domain.com account which has nothing to do with your main account. All the accounts you create will be listed in your WHM panel.
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Will the cgi-bin on the new domains be completely separate from the main site?
Yes, each account you create will have its own CGI-BIN directory.
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Will the IP number assigned to my website be mine alone, or is it shared with someone else?
Your main account will be on a dedicated IP used only by you. Your sub-accounts will be placed on your own shared IP only used by your clients.
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Will you provide anonymous nameservers?
Our main nameservers are anonymous, which you can use. However, as a reseller, it's always better to use your own nameservers to look more professional.
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Scripting

Are you willing to assist me in setting up scripts?
Yes of course, this is a free of charge service.
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Do you offer regular FTP upload,Like being able to use cuteftp, or wsftp software?
Yes, we do, but you'll need to download an FTP client from a site like download.com
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Do you provide sendmail functionality?
Yes, this used by various scripts to send emails and is supported by us as long as it's used legally with no SPAM intensions.
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Do you support Front-Page extensions ?
Yes, we support the latest FrontPage Extensions
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How many mysql databases does every domain get - is there a limitation?
You can setup as many DataBases as you want.
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What is Frontpage?
Microsoft FrontPage 2000 Before you can use Microsoft® FrontPage® 2000, you must purchase the FrontPage client program from a software distributor and install it on your computer. For an introduction to FrontPage 2000, how to purchase, installation questions and general information, please visit the official Microsoft FrontPage Web site. The following documentation will guide you in the right direction but is not intended to replace documentation provided by Microsoft Corporation. FrontPage 2000 is a software package that allows you to easily create and maintain a Web site without in-depth knowledge of HTML or FTP. This is made possible by the FrontPage system, which consists of two parts: FrontPage Client: The program is purchased through a software vendor and runs on your personal computer. FrontPage Server Extensions (FPSE): The extensions reside on the server and come pre-installed with your account. Together, the two communicate with each other to formulate a seamless 'behind the scenes' upload and publishing process. All you need is a general understanding of FrontPage, which is very similar to Word, Publisher, and other Microsoft-based applications. Before exploring all the features and options of FrontPage 2000, it is important to know that there are two ways you can create and modify your site: Option 1: Open your site directly from the server and make ‘live’ or ‘hot’ changes to your site. Option 2: Create your site on your local computer then upload the finished product to the server. There are advantages and disadvantages to both methods. If you choose to open your site directly from the server and make changes (Option 1).. If you choose to create your site content locally then upload the finished product (Option 2), you will have a safe backup of the entire site, but the process is considerably longer than making a quick change directly to the site. While you can use a combination of both methods, we do not recommend it. Each time you publish to the server, you overwrite existing content on the server.
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What is MySQL?
The MySQL database server is the world's most widely used open source database. Its ingenious software architecture makes it extremely fast and easy to customize. Extensive reuse of code within the software and a minimalistic approach to produce functionally rich features have resulted in a database management system unmatched in speed, compactness, stability and ease of deployment. The unique separation of the core server from the table handler makes it possible to run MySQL under strict transaction control or with ultra fast transaction less disk access, whichever is most appropriate for the situation.
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What is Perl?
Perl is a high-level programming language written by Larry Wall, based upon the C programming language. Perl`s ability to process, file, and manipulate text make it well suited for tasks involving quick prototyping, system utilities, software tools, system management tasks, database access, graphical programming, networking, and World Wide Web programming.
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What is PHP?
Hypertext Preprocessor (PHP) is an open source server-side scripting language used to create dynamic Web sites and applications. The new version of this scripting language introduces speed, efficiency, and scalability over version 3.0. The new PHP scripting engine has redesigned the way your PHP scripts compile and execute. New PHP features include: An extended API module Generic Web server interface for multi-threaded Web servers Improved syntax highlighter Native HTTP session support Output buffering Reference counting A powerful new configuration system
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What is SSI?
Server Side Includes (SSI) are a popular solution on the Web because of their browser compatibility—most of the work is performed by the server. You can use SSI commands on your Web pages to insert content from another part of your site, creating a dynamic result. Web pages that contain an SSI will be processed or parsed by the server before displaying back on the page, very similar to the scripting process. The combination of static HTML page and the SSI files will be seamlessly displayed in the Web browser. Web servers rely on a unique file extension to recognize an SSI, but each server is different. Initially, they required the *.ssi extension to process SSIs. Our servers require one of two file extensions to process SSIs in your Web pages: *.stm *.shtml For example, a home page might be index.shtml instead of index.html. The below example illustrates the correct syntax for a SSI command in your Web pages: This is a common SSI command. You could have chosen the echo, include, or confab commands instead of command. The argument attribute gives further instruction for the treatment of the SSI. Each SSI has its own set of arguments and values. A popular SSI value is the include command. This command tells the server to insert text from a specified file into the Web page before delivering it to the browser. If you wanted a copyright statement or ‘last updated’ statement at the bottom of each page, you could use this SSI command on the bottom of each page. The syntax for this SSI command appears as follows:
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what is your policy on installing a perl module if I need one?
Any requested Perl module is installed free of charge.
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What statistics packages do you offer your clients free of charge? Can I access my raw log files?
We offer Webalizer, Awstats and urchin. Yes, you can download your raw logs at anytime from your Cpanel
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Support

Do you also offer telephone support?
No, we don't. In order to mentain our prices we only offer support via internet means.
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Do you have plans or alternative emergency contact in case of any emergency?
Yes of course we do. We have alternative emails which you can contact us at if our main site is ever unavailable. Our Support website www.cybershoutshelp.com is also located in a different DataCenter and server than ours.
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How fast do you answer for support if we get in trouble ?
We answer in less than 1 hour of ticket or email submission
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Is support for free?
Yes, it is 100% Free
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What are your support hours?
We're available 24*7
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What types of technical support can I have?
All our customers will get the following support services: 1. Trouble Ticket system 2. Email Support 3. Knowledge DataBase 4. Online Demos
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